Global Mobility Benchmark 2026: KPIs, scorecard and checklist to evaluate relocation

This benchmark summarizes key Global Mobility KPIs, a practical scorecard to evaluate relocation providers, and a readiness checklist for corporate programs across LATAM and Spain.

What this guide includes

• Recommended KPIs by dimension: operations, compliance, experience, reporting and costs.

• Comparative table: in-house vs outsourced vs hybrid models.

• Provider evaluation scorecard ready to use in RFPs.

• HR readiness checklist before launching or tendering a program.

Why a Global Mobility benchmark (what changes in 2026)

In 2026, Global Mobility programs face increasing pressure to prove control, consistency and measurable impact. HR, Finance and Legal teams require traceable processes, comparable reporting across countries, and providers that can scale without losing operational quality.

Key trends

• Higher demand for reporting and traceability from HR and Finance.

• Multi-country standardization to reduce operational friction.

• Stricter provider evaluation: SLAs, escalation paths and compliance.

Operating models: in-house vs outsourced vs hybrid

MODEL	WHEN IT FITS	ADVANTAGES	RISKS	WHAT TO REQUEST IN RFP
In-house	Mature programs, high volume, dedicated internal team	Direct control, internal knowledge, continuity	Team saturation, limited country coverage, dependency on key people	Internal RACI · Response SLAs · Escalation plan
Outsourced provider	Multi-country needs, speed and standardization	Coverage, processes, reporting, scalability	Limited control without governance, country variability	Status reports · SLAs and escalation · Country coverage & partners
Hybrid	Internal coordination team + local partners	Balance of control and scale, flexibility, stronger governance	Coordination friction, grey areas	Shared RACI · Reporting cadence · HR–provider interface

Note: If benchmark figures are not proprietary, they should not be presented as hard metrics.

Recommended KPIs for Global Mobility (actionable catalog)

How to use these KPIs

Select a limited set of core KPIs, measure them consistently and apply them by case stage (kickoff, execution and closure). The goal is early risk detection and better operational decision-making.

DIMENSION	KPI	DEFINITION	FREQUENCY	SOURCE	RED FLAG
Operations	Time-to-start	Days from kickoff to confirmed plan	Weekly	HR / Vendor	Delays due to missing documentation
Operations	Case cycle time	Total time until case closure	Monthly	Vendor	Open cases without owner or milestones
Compliance	Missing docs rate	% of cases with incomplete documentation	Weekly	Vendor / Legal	Recurrent rework
Compliance	Escalations	Number of formal escalations	Monthly	HR / Vendor	Increase caused by missing SLAs
Experience	Employee satisfaction	Post-onboarding feedback (single question)	Per case	HR	Drops linked to housing or communication
Housing	Shortlist turnaround	Time to first housing shortlist	Per case	Vendor	Delays caused by unclear criteria
Reporting	On-time updates	% of reports delivered on time	Weekly	Vendor	No cadence or incomplete reports
Costs	Budget variance	Difference between estimated and actual costs	Monthly	HR / Finance	Unexplained deviations

Relocation provider evaluation scorecard

How to score

Assign weights by category, score each criterion on a 1–5 scale and request concrete evidence before contracting. Prioritize consistency, governance and reporting maturity.

Scorecard table:

CATEGORY	CRITERION	WEIGHT (%)	EVIDENCE TO REQUEST	RFP QUESTION
Coverage	LATAM + Spain coverage	15	Country list and operating model	Detail countries and how multi-country consistency is ensured
Process	Standardized process	15	Process diagram and RACI	Describe the end-to-end process and roles
Reporting	HR / Mobility reporting	10	Sample status report	Share a sample report and reporting cadence
SLAs	Response times and escalation	10	SLA document and escalation path	Specify SLAs and escalation levels
Compliance	Document and compliance management	10	Checklist and control mechanism	How do you prevent rework and missing documentation?
Experience	Employee experience	10	Survey or feedback template	How is employee experience measured and improved?
Housing	Housing coordination	10	Housing shortlist example	What are standard timelines per city?
Partners	Local partner network	10	Partner list and QA criteria	How are partners selected and validated?
Governance	Governance with HR	10	Steering committee cadence	How are decisions coordinated with HR?

Decision guidelines

• Select providers with consistent reporting and clearly defined SLAs.

• Prioritize multi-country consistency over isolated local solutions.

• Validate evidence (samples) before signing a contract.

  
  

Readiness checklist (before launching or tendering)

Checklist for HR / Global Mobility

Policy and scope

• Define what the relocation package covers and applicable exceptions.

• Confirm approvals from HR, Finance and Legal.

Case data

• Confirm destination, city, dates and family composition.

• Collect internal role or business requirements, if applicable.

Governance

• Assign an HR owner and define update cadence.

• Agree on escalation channels and response times.

Reporting

• Define status report format and mandatory data fields.

• Agree on key case milestones (kickoff, documentation, housing, closure).

Checklist for the provider

The provider must be able to:

• Present destination-specific plans with milestones and owners.

• Deliver weekly status reports including risks and next steps.

• Escalate issues using defined SLAs and escalation levels.

• Coordinate housing using clear selection criteria.

• Manage documentation and compliance requirements.

• Ensure validated local coverage.

• Maintain end-to-end case traceability.

• Coordinate effectively with HR based on agreed cadence.

• Provide cost visibility throughout the case.

• Close cases with a final summary report.

  
  

If you are preparing an RFP, this scorecard can serve as a solid starting point. Contact us.

• View country coverage

• Explore services: Immigration · Destination Services

Preguntas frecuentes

Which KPIs should be measured at the start of a Global Mobility program?Time-to-start, missing documentation rate and on-time updates help identify early friction and operational gaps.

How can relocation providers be compared objectively?By using a weighted scorecard and requesting concrete evidence for each evaluation criterion.

What evidence should be requested before selecting a provider?Reporting samples, SLAs, checklists and real country-level examples.

Which operating model works best: in-house, outsourced or hybrid?It depends on program volume, geographic scope and internal team maturity.

How can realistic SLAs be defined?By aligning SLAs with case stages and agreeing on clear escalation paths.

How can consistency across countries be ensured?Through standardized processes, shared reporting and clear governance.